What I have to figure out is where common courtesy disappeared into the shadows, where it's been hiding. We utilise both liberally.

An odd aside, though - Nic and I differ completely on addressing a stranger by name. Nic will thank tollbooth workers by name (visible on their badges); I tend to think it's intrusive, because just because they're being forced to tell me their name by their job requirements doesn't equate to wanting me to adddress them by it.

But we both say please and thank you, he with name, me without.